Business and Public Services

Upon successful compeltion of the Office Administration Technology Program, students will be able to:

• Create professional, error-free business documents by applying appropriate formats, structuring ideas effectively, and utilizing clear, concise, and grammatically correct written and spoken language.
• Apply effective administrative skills to optimize workplace productivity and efficiency.
• Exhibit professional behaviors and ethical decision-making aligned with industry standards in a professional office environment.
• Demonstrate proficiency in utilizing productivity software to solve business-related tasks and enhance operational effectiveness.

Upon successful completion of this program, students will be able to:

• Analyze and interpret the language, terminology, coding, and classification systems used in healthcare and health informatics to ensure accurate documentation and reporting.
• Differentiate and evaluate body systems, pharmacology, and pathology to determine their impact on health and disease processes.
• Demonstrate professional, ethical, and legal standards of conduct applicable in a Health Information setting through real-world case applications.
• Apply knowledge of health record content by assigning ICD-10-CM and CPT codes accurately to inpatient and outpatient records while ensuring compliance with regulatory standards.
• Implement healthcare billing and reimbursement processes to optimize financial and administrative efficiency in a health information setting.
  
  

• Associate the importance of professionalism (including ethical decision-making by applying ethical standards to real-world business scenarios in a socially responsible manner) in the workplace with its impact on organizational structure and culture.
• Demonstrate effective communication strategies to achieve operational results in organizations through written, verbal, and nonverbal methods.
• Apply critical thinking and problem-solving frameworks to assess and select viable options in business decision-making.
• Examine basic management theories (including legal rights and responsibilities of businesses as they relate to key business functions) and apply them to supervisory and managerial functions in business operations.
• Explain the interrelationship of technology in business operations and discuss the importance of utilizing appropriate information technology to track resource allocation.
• Analyze the role of marketing strategies in business success and identify marketing approaches to address business challenges.

• Analyze and apply professional management, supervisory techniques, and financial strategies to ensure operational viability, including budgeting, forecasting, and workforce management.
• Demonstrate effective communication and human relations skills to foster collaboration, resolve conflicts, and enhance productivity in hospitality operations.
• Assess and implement quality control and safety measures to ensure compliance with industry standards, prevent foodborne illnesses, and maintain guest satisfaction.
• Utilize technology and data-driven decision-making processes to optimize business operations, track resource allocation, and improve financial performance.
• Apply and integrate marketing concepts and strategic planning to enhance business growth, customer engagement, and competitive positioning.
• Develop and execute leadership and operational strategies that align with hospitality industry best practices, ensuring high-quality service and sustainable business success.

• Apply and integrate marketing concepts to develop strategic culinary plans, including menu planning, business growth, and customer engagement.
• Analyze and implement financial and cost control measures, including budgeting, purchasing, inventory management, and waste reduction, to optimize kitchen operations.
• Demonstrate effective communication and leadership skills to foster teamwork, enhance front-of-house and back-of-house coordination, and ensure efficient culinary operations.
• Develop and implement food safety and sanitation protocols, ensuring compliance with industry regulations and preventing foodborne illnesses.
• Execute classical and modern cooking and baking techniques across diverse cuisines while maintaining industry standards for quality and consistency.
• Apply professional customer service techniques to create positive dining experiences, ensuring guest satisfaction and retention.

• Conduct primary assessments of medical & trauma patients in prehospital and emergent/acute care settings.
• Perform focused secondary assessments and obtain pertinent histories for medical & trauma patients in prehospital and emergent/acute care settings.
• Construct and implement treatment plans, including the use of pharmacological, BLS and ALS interventions for medical & trauma patients in prehospital and emergent/acute care settings.
• Examine the effectiveness of interventions in medical & trauma patients and modify treatment plans to respond to changes in patient physiological and psychological parameters.
• Apply ethical principles to resolve dilemmas in the prehospital environment that revolve around operational, safety and patient oriented considerations.
• Interpret quantitative and qualitative data relevant to the pathophysiological basis of illness and injury to include laboratory data, radiology and special imaging data, and point of care data acquisition and analysis (EGK, BGL, Vital Signs, capnometry/graphy, PFT, POCUS, etc.)

Students will be able to:

• Analyze the diverse entrance requirements and career pathways within fire service to develop a personal professional development plan.
• Explain the fundamental principles of fire service organizational structure and operational management, and analyze how these principles impact incident command and resource allocation.
• Analyze fire incident data and physical evidence to determine the origin and cause of fires, and evaluate the effectiveness of investigative techniques.
• Evaluate the impact of building construction types and fire behavior principles on fireground tactics and firefighter safety.
• Demonstrate proficiency in fundamental firefighting skills (e.g., hose deployment, ladder operations, search and rescue) and apply knowledge of fireground safety procedures in simulated emergency scenarios.
• Analyze incident information and potential hazards to evaluate strategic options and select appropriate tactics for the development of a safe and effective incident action plan.

• Evaluate and effectively communicate, both orally and in writing, using appropriate references, technologies, and critical analysis to present clear, coherent, and well-supported arguments.
• Formulate and apply analytical and critical thinking skills to evaluate and solve complex issues in criminology and the criminal justice system, incorporating diverse perspectives and evidence-based approaches.
• Analyze and assess criminological theories related to crime causation, demonstrating the ability to apply these theories to real-world criminal justice scenarios and explain their implications.
• Critically examine and explain how gender, race, ethnicity, age, social class, and sexuality shape differing experiences within the criminal justice system, applying this understanding to contemporary social issues.
• Analyze the interdependence of the major components of the criminal justice system (police, courts, correctional agencies) and assess their impact on victims, offenders, justice professionals, and society.
• Evaluate and apply the fundamental elements of both criminal and constitutional law in real-life scenarios, demonstrating an understanding of their role in the justice process.
• Analyze the legal foundations of criminal justice and evaluate the importance of due process in ensuring fairness and justice within the system.