XCITE Frequently Asked Questions

Have questions about XCITE?

You’re in the right place. Below you’ll find answers to the most common questions about picking up your device, getting started, eligibility, and troubleshooting support.

If you don’t find what you’re looking for, email us at XciteTech@dacc.nmsu.edu and we’ll be happy to help.

Picking Up Your Device

How to Place Your Order

  1. First make sure you are a registered DACC student who has not previously received an Xcite Device from DACC.
  2. Registered for 6-12 credits or more.
  3. Have a declared DACC degree (Associate of Science, Nursing, Automotive, etc.)
  4. Previously or currently attended orientation at DACC.
  5. Watch this video on how to order your bundle, and that's it!

When Can I Pick Up My Device

For the Fall 2026 semester, the distribution dates are as follows (only for students who placed their order by August 3rd and received confirmation from the bookstore or AggieTech):

  • August 13th: Students with Aggie ID numbers ending in 00–49
  • August 14th: Students with Aggie ID numbers ending in 50–99
  • August 15th: Remaining students

What Do I Need To Pick Up My Device?

Initially, ensure you've received an email confirming your eligibility for an Xcite Device and that your name is on the designated list. Please refrain from merely arriving without confirmation.

Secondly, it's essential to have your Aggie ID with you, whether in digital or physical form. You can obtain your ID online or by visiting Aggie ID Services at:

1400 E. University Ave, Room 203, P.O. Box 30001, MSC 3ID, Las Cruces, NM 88003-8001, located on the second floor of the NMSU Bookstore.

For additional details, you can also contact ID Card Services  at phone number 575-646-2306.

Getting Started

I Got My Device, Now What Do I Do?

Once you have your device, start by setting it up with your school or personal account and connecting to Wi-Fi. Whether you received an iPad or a MacBook Neo, take some time to explore the tools and features available to support your coursework and productivity. Download essential apps such as note-taking tools, PDF readers, Microsoft 365 applications, and any course-specific software you may need.

You can also customize your device for studying by organizing files, enabling cloud syncing, and using productivity features like multitasking, split screen, or desktop organization tools. For additional resources, tutorials, and support materials to help you get started and succeed throughout the semester, visit the iPad & MacBook Apple Resource pages.

For additional help you can also reach out to VLIT at DACC for trainings and tutorials.

How Do I Log Into the Wi-Fi

To connect to Wi-Fi, follow these instructions:

  1. Start by opening your device's settings.
  2. Ensure the Wi-Fi option is turned on.
  3. Next, select 'DACC NMSU' from the list of available networks
  4. Use your NMSU username and password.
For more details, please view the follwing PDF, DACC NMSU WiFi Instructions.

Continuing Eligibilty

For continuous use of the device, the student to whom the device was distributed must adhere to the following requirements:

  1. Maintain a passing GPA (grade C or higher, per course).
  2. Enroll and maintain active student status at DACC.
  3. The Device is yours to keep once 12 credits are completed at passing GPA.

I Still Can't Figure Out My Device, Can Some One Help Me?

Absolutely!

At DACC, we have a dedicated unit to assist you in getting started with your Device and becoming proficient in its use.

Our Virtual Learning & Instructional Technology team is here to support students with all the platforms we use at DACC and NMSU, ensuring that you have the tools and knowledge to excel in your studies and make the most of your device for a successful learning experience.

Additional FAQs

I Didn’t Pick Up an Xcite Device In The Previous Semester(s), Can I Pick It Up Now?

Yes — if you still meet the eligibility requirements and have never previously received an Xcite Device from DACC, you may still have an opportunity to receive one during a future distribution period.

To be eligible, students must:
  • Be a registered DACC student
  • Be enrolled in 6 credit hours or more
  • Have a declared DACC degree or certificate program (Associate of Science, Nursing, Automotive, etc.)
  • Have attended or completed DACC orientation
  • Not have previously received a Device through the DACC XCITE program
Please note that device distribution events typically only occur twice per year, usually in January and August.

If you believe you may be eligible, we encourage you to:
  1. Attempt to place an order during an active distribution period
  2. Contact the XCITE team at Xcitetech@dacc.nmsu.edu or Aggie Tech at Aggietech@nmsu.edu to verify your eligibility and receive additional support
For ordering instructions, visit the “How to Place Your Order” section under “Picking Up Your Device” above.

I'm Taking Less Than 6 Credits, Can I Still Receive an Xcite Device?

Unfortunately, no.

You need to take at least 6 credits to be eligible to receive an Xcite Device.

If you need a device for classes and to help you with your academic success, you can rent one at anytime from Student Tech at NMSU

I'm an Early College/Dual Credit Student, Do I Quality for a Free DACC Xcite Device?

Unfortunately, not yet, you do need to be a registered DACC student.

The good news is when you graduate from high school and enroll at DACC with at least 6 credits you will be eligible to receive a free Xcite Device! If you need an iPad or Computer for classes and to help you with your academic success, as a dual credit/early college student you can rent one at anytime from Student Tech at NMSU

Help! My Device Isn’t Working Correctly / I Cracked the Screen / My Apple Pencil Isn’t Charging / My MacBook Won’t Turn On, etc.

If you are experiencing issues with your XCITE device or accessories, please contact Aggie Tech first for support and next steps. They can help troubleshoot the issue, verify your warranty or coverage, and guide you through the repair or replacement process.

You can visit Aggie Tech at the NMSU DACC Bookstore:

1400 E. University Ave
Las Cruces, NM 88001

Coverage may vary depending on the device you received:
  • iPads include Safeware protection coverage
  • MacBook Neo devices include AppleCare coverage
Before visiting or contacting support, make sure you have:
  • Your device with you, if possible
  • Your student information
  • Your device serial number (if available)
  • Your Apple ID information for Apple-supported devices
You may also be directed to contact Apple Support directly for certain AppleCare-related issues:
Apple Support

Aggie Tech can help determine the best support process for your specific device and issue.

Do I Need to Use My NMSU Email as My Apple ID?

You can use any email you’d like - if you have an Apple ID from a current iPhone, iPad or MacBook, feel free to use your current Apple ID.

If you’d like to use your NMSU email or personal email account please do so. Be sure to write down your iCloud log in information (Apple ID and Password and your iPad Passcode) this important information will help you if your device is lost or stolen.

Help! My Device Was Misplaced/Stolen

If your iPad or MacBook is lost or stolen, act quickly to help protect your information and improve the chances of recovering your device.

For iPads and MacBooks

  1. Go to iCloud Find My and sign in using your Apple ID and password
  2. Use the Find My feature to:
    1. View the last known location of your device
    2. Mark the device as lost
    3. Remotely lock the device
    4. Display a contact message on the screen in case someone finds it

You can also learn more about Apple’s lost device features here:
Apple Lost Device Support

Important Coverage Information

  • XCITE iPads with Safeware coverage may include theft protection benefits
  • MacBook devices currently do not include theft protection coverage

Contact DACC Support

Please also contact Aggie Tech or DACC computer support as soon as possible so the college can assist with next steps and device management support.

Kathy Bell – Computer Support
kbell@dacc.nmsu.edu 

Providing your device serial number, student information, and any known details about the loss may help speed up the support process.

Will my Student Account be Charged For The Device, or Will I Have to Pay?

No — your XCITE device is provided at no cost to eligible students and is yours to keep as long as you meet the program requirements.

To keep your device, students must successfully complete at least 12 credit hours with passing grades (C or better).

If the program requirements are not completed and the device is not returned, the student may be charged for the cost of the device package.

I Did Not Do Well This Semester and Do Not Plan to Return to DACC Next Semester. Can I Return or Pay for My Device Bundle?

We understand that circumstances and academic plans can change. If you do not plan to continue at DACC and have not met the XCITE program requirements, you have options regarding your device bundle.

Option 1: Return the Device Bundle

You may return your XCITE device bundle to avoid being charged for the cost of the device.

Returns can be made through the Cashier’s Office at the East Mesa campus:

East Mesa Campus – DASR 102A
2800 Sonoma Ranch Blvd
Las Cruces, NM 88011

The Cashier’s Office can assist with processing the return and ensuring the device charge is removed, if applicable.

Option 2: Keep the Device Bundle

If you would prefer to keep your device and will not be continuing at DACC, the cost of the device bundle may be charged to your student account.

Important

Students who do not meet the program requirements, do not return the device bundle, and do not continue enrollment at DACC may be financially responsible for the cost of the device package.

If you are unsure about your eligibility, return process, or account status, please contact the XCITE team or the Cashier’s Office for assistance before the semester ends.

I Completed My 12 Credits / I Have Graduated From DACC. Is the Device Mine Now?

Congratulations! Yes — once you have successfully completed the program requirements (including 12 earned credits with passing grades) or have graduated from DACC, your Xcite Device is yours to keep. It is intended to support your continued success as you transition into the workforce or pursue additional academic studies.

Next Step: Device Release

To complete the process and remove your device from the college management system, please complete the iPad device removal form:
https://dacc.nmsu.edu/student-services/ipad/student-ipad-removal.html 

If you have any questions about your device status or need assistance, you can contact the XCITE team for support.

I Received My New Xcite Device but I Am Not Using It. Can I Give It Away or Sell It?

No — you should not give away or sell your iPad while you are still enrolled in the XCITE program. The device remains the property of DACC until you have successfully completed the program requirements.

Ownership Requirements

You are considered responsible for the device until you have:

  • Completed at least 12 credit hours with passing grades (C or better), or
  • Officially completed your DACC program (graduation or completion of requirements)

After You Meet Requirements

Once you meet the requirements, you may request to have your iPad removed from DACC device management by submitting the Student iPad Device Management Removal Form. After it has been released from management, the device is fully yours to keep, sell, or give away.

If Requirements Are Not Met

If you are not actively enrolled or do not complete the required 12 credit hours, the iPad must be returned to avoid charges. Devices can be returned to the DACC Cashier’s Office at:

East Mesa Campus – DASR Room 102
2800 Sonoma Ranch Blvd
Las Cruces, NM 88011

If the device is not returned and requirements are not met, your student account will be charged for the full cost of the Device bundle.

If you are unsure about your status or eligibility, contact the XCITE team before making any decisions regarding the device.