1. Informal Complaint Procedure. Students are encouraged to first attempt to resolve any problems, concerns, or complaints they might have by contacting DACC ADA Coordinator Ike Ledesma, Room 115. Mr. Ledesma, who has been designated to coordinate ADA compliance efforts at DACC, oversees this informal complaint procedure. The student will be advised as to options available, which may include the use of mediation, a letter to the professor, a telephone call, or another method amenable to the student. A written confidential record will be retained of the final outcome at the DACC ADA Coordinator’s office.
2. Formal Grievance Procedure. In most cases it is faster and simpler to address the problem at the community college level; however, some students may feel it necessary to take their concerns to the Director of Institutional Equity/EEO, New Mexico State University. That office can be reached at 646-3635 (TTY: 646-7802). The formal grievance procedure requires that the student complete and file the New Mexico State University EEO Grievance Form within fifteen working days of the occurrence. Forms are available in room 117, DACC.
For further information, contact:
Amadeo “Ike” Ledesma
Vice President for Student Services
Doña Ana Community College
Director of Institutional Equity/EEO
New Mexico State University