Business and Public Services

Program Student Learning Outcomes

Administrative Technologies Department

Business Office Technology Health Information Technology
Students will be able to demonstrate:

  • Effective written, oral, and electronic business communication skills.
  • Ability to work in a team-based environment.
  • Application of personal integrity and ethical behavior.
  • Initiative and analytical thinking.
  • Competence using current technology and software.
  • Proficiency in keyboarding, numeric keypad, and formatting skills.
  • Time management and organizational skills.
  • Ability to perform basic business math and bookkeeping functions.
  • Ability to perform electronic or paper record keeping functions.
Students will be able to demonstrate:

  • Competence using appropriate medical terminology, principles, and practices utilized in a medical office/facility environment.
  • Effective written, oral, and electronic business communication skills.
  • Application of personal integrity and ethical behavior.
  • Competence in using current technology and software applications.
  • Proficiency in keyboarding, numeric keypad, and formatting.
  • Competence in medical insurance billing and coding.
  • Behavior appropriate for a medical office/facility and team-based environment.
  • Analytical thinking and problem-solving skills.
  • Time management and organizational skills.

Business Department

Business Management and Pre-Business
 Students will be able to:

  • Explain the importance of professionalism in the work environment and its relationship to organization structure and culture. – P
  • Demonstrate the importance of communication in achieving operational results in
    organizations. – C
  • Apply a critical thinking /problem solving process for making a viable choice among
    a variety of options.
  • Relate basic management theories to the supervisory/management of basic business functions. – H
  • Explain the interrelationship of resources in business operations and the importance of utilizing appropriate information technology to track resource allocation. – T
  • Demonstrate application of ethical standards in a socially responsible manner.
  • Summarize the legal rights and responsibilities of businesses as they pertain to
    business functions.
  • Describe the role marketing plays in business success.
Rev. 7-17

Hospitality Services Department

Hospitality and Tourism Culinary Arts
Students will be able to:

  • Relate management responsibilities for the achievement of financial viability of the organization by applying the appropriate professional management/supervisory techniques to operational situations. – P
  • Practice appropriate communication skills in operational and human resource management. – C
  • Evaluate the quality of hospitality operations by applying quality control principles.
  • Discuss the importance of preventing food borne illness in hospitality operations.
  • Describe the need for using effective human relations and supervisory skills to manage the workforce. – H
  • Using appropriate technology, demonstrate methods for making quality managerial decisions by using standardized processes and procedures. – T
  • Demonstrate the ability to forecast and budget business activity and relate it to actual business performance.
  • Demonstrate the use of marketing concepts in planning and operational processes.
Rev. 3-12
Rev. 7-17
Students will be able to:

  • Develop and follow standardized processes and procedures.
  • Demonstrate cost control measures as applied to kitchen operations.
  • Practice appropriate communication skills in operational situations.
  • Relate management responsibilities for the achievement of financial goals including budgeting and purchasing of supplies and labor.
  • Discuss the importance of preventing food borne illness in food service operations.
  • Apply classical and modern cooking (baking) techniques to a variety of cuisines (products).
  • Demonstrate appropriate sanitation and safety practices in kitchen settings.
  • Practice appropriate customer service techniques and practices.
Orig. – 1 March 2011
Rev. – 1 March 2012
Rev – 24 July 2017
Rev –   1 Sep 2017

Public Services Department

Emergency Medical Services Fire Science
Students will be able to:

  • demonstrate how to perform a verbal patient care report
  • compose a patient care report using CHART/SOAP criteria
  • demonstrate how to perform an appropriate patient history
  • demonstrate how to perform an appropriate radio report to the receiving hospital when en route with an ill or injured patient
  • demonstrate how to perform an appropriate primary/initial assessment of the ill or injured patient in the pre-hospital setting
  • demonstrate how to perform an appropriate secondary/focused history and physical exam for the trauma patient in the pre-hospital setting
  • demonstrate how to perform an appropriate secondary /focused history and physical exam for patients with medical
    complaints or signs and symptoms of illness
  • formulate an appropriate treatment
  • formulate an appropriate treatment plan
  • identify scenes involving hazardous materials
Upon completion of this program, the student will be able to:

  • Acquire an overview and history of careers in the field of Fire and Emergency Services including employment opportunities, interdepartmental relationships, management of buildings, equipment, and safety procedures and techniques used in providing emergency services
  • Use computer technology tools to manage business communications, computer operations, use of electronic and internet applications to communicate, search for and access information
  • Acquire and analyze basic incident response procedures, laws, ordinances, regulations, threats to information technology systems and organizational rules applicable to emergency incidents
  • Analyze local, state and federal regulations pertaining to safety issues, involving safe handling and transportation of hazardous materials including learning the icons and codes required to recognize materials marked as hazardous
  • Challenge and sit for the International Fire Service Accreditation Congress (IFSAC) certifications including Firefighter I, Hazardous Materials Level I and Level II, Vehicle Extrication, Inspector, Investigator, Officer, Instructor and formal training in rescue techniques and terrorism awareness training
  • Develop the necessary skills to speak, write and use equipment professionally to communicate effectively including use of radio communication systems, to convey and receive information, to apply emergency response skills to manage an incident scene as a first responder and to maintain and use information technology to manage emergency situations
  • Appropriately use, development and implementation of the Incident Command System (ICS) to identify the elements of emergency scene evaluation, establish priorities to determine actions and manage logistics procedures at the incident while practicing appropriate public relations
  • Develop first responder skills to handle emergency situations from minor medical emergencies to area wide incidents including the maintenance and operation ready fire service equipment
  • Analyze the relationship between ethics and morality and integrate basic concepts of cultural diversity that are essential for ethical decision making
Law Enforcement
Upon completion of this program, the student will be able to:

  • Use computer technology tools to manage business communications, including computer operations, use of fingerprint technology, use of electronic and internet applications to communicate, search for and access information
  • Demonstrate an understanding of development and implementation of the Incident Command System (ICS) and Critical Incident Management to identify the elements of emergency scene evaluation, establish priorities to determine actions, manage logistic procedures at basic incidents, and response procedures to threats to information technology systems while practicing appropriate public relations
  • Analyze the relationship between ethics and morality and integrate basic concepts of cultural diversity that are essential for ethical decision making
  • Examine prevention approaches to understand basic crime prevention, terrorism, security strategies, risk management and the differences between proprietary and contract security operations
  • Acquire an overview of the history, development and philosophies of crime control within a democratic society with emphasis on law enforcement services, corrections, public safety, security and other agencies providing emergency services
  • Comprehend social life, change, causes and consequences of behavior including American issues associated with social inequality, patterns of behavior, forces for social change and resistance and how social systems work
  • Study people in their interactions with others and practice interpersonal skills including those involving criminology, ethics, legal responsibilities, team work, use of force and conflict resolution
  • Identify standard operating procedures used in the criminal justice system, apply sociological and psychological principles to deal with erratic human behavior and evaluate the surrounding environment for signs of potential problems and/or danger
  • Communicate and apply anger management techniques to resolve conflicts, display integrity and a commitment to ethical behavior in the performance of duties of law enforcement personnel
  • Apply constitutional laws and laws of arrest, laws of arrest to execute official correctional service duties, search and seizure, court testimony, prosecution and regulations, trial procedures, the court system, juvenile law, criminal and administrative law, and due process of law
  • Problem solve using critical thinking skills on when to use deadly force, identify duties of a law enforcement officer while protecting the rights of offenders, and properly protect and document an investigation
  • Apply the mechanics of motor vehicle accidents and investigations including laws pertaining to DUI/DWI cases, drug investigations, crowd management, and domestic violence
  • Acquire a general understanding of changes within institutional and community based corrections and the influence of social thought and philosophy on the development of corrections, and rights of inmates
  • Identify and apply policies and procedures for safely transporting a person in custody, responding to crimes in progress, dealing with individuals with disabilities and unusual behaviors